Client Agreement

This page is for information only, not an actual form. To download the current Client Agreement, click the button below.

Click Here to Download Client Agreement Form

Please make a good-faith effort to fill out this Client Agreement and your Resume Questionnaire and return it at least one business day before your intake meeting. Pay special attention to the jobs section on the questionnaire and answer the questions there. They are meant to flesh out examples of skills and experience that many clients leave off their resumes, and they will help us make a better argument. Please contact Sean at sean@seancook.net if you have questions or add your question to the applicable section before you return the intake document.

Meetings inevitably take longer when background materials like the intake form, target job examples, and old resumes are not sent beforehand. Intake meetings are 90 minutes. Please note that there is a $25 charge for each additional half-hour. To avoid this fee, complete the forms to the best of your ability and return them at least one business day before your intake or document review meeting. I recommend setting aside an hour or so to complete this form.

CLIENT CONTACT INFORMATION (REQUIRED)
Name:
Address:	Apt/Unit:
City:	State:		Zip
Phone Number for Client Communications:		Preferred Method of Contact: Phone Call Text. E-Mail Any of the above
Is this a number where you can be reached by text message? Yes. No.
E-Mail Address:
LinkedIn URL:
Occupation:
Employer:
Nature of Business/Position:
Emergency Contact:
Phone:

Where did you hear about my services?

Web search
Facebook Ad or Post
LinkedIn Ad or Post
Other, Please describe:
Referral from Previous Client. Client Name?

Please let me know who referred you. I like to thank previous clients; they can earn 10% credit toward future services through referrals. Ask me about the referral program for details.

The Client Agrees To:

Make good-faith efforts to complete the intake document and submit additional relevant information before work on the project begins.
Provide additional information, corrections, and feedback about work in progress in a timely manner.
Review all drafts and final products to ensure the accuracy of all facts, including job titles, institutions, locations, dates, duties, accomplishments, and contact information. COOK COACHING & CONSULTING relies solely on the CLIENT to provide honest, complete, and verifiable information. The CLIENT is responsible for providing this information, verifying its accuracy, and confirming the correctness of all information furnished.
Communicate any and all concerns or problems as soon as the CLIENT becomes aware of them and allow for discussion to reach a positive outcome. Coaching sessions are assumed to be acceptable unless indicated otherwise during the coaching session.
Remain in regular contact with COOK COACHING & CONSULTING during the document preparation process and for the agreed-upon duration of services.
Reschedule meetings at least one (1) business day in advance. Failure to attend a meeting without prior notification may result in a no-show fee equivalent to the cost of the meeting or coaching session.

Scope of Work and Obligations of the Provider

Services to be Provided: COOK COACHING & CONSULTING agrees to provide the specific services agreed upon in the intake meeting and outlined in the Customer Invoice. Payment of the invoice shall indicate acceptance of the terms of this agreement.
Specific Target Jobs: Each resume, CV, cover letter, and LinkedIn profile produced under this agreement will target the job(s) mentioned on page one (1) of the RESUME QUESTIONNAIRE.
Communication: COOK COACHING & CONSULTING shall promptly communicate goals, expectations, deadlines, and needs for further information to the CLIENT. If a problem arises that will result in the late delivery of documents, the cancellation or rescheduling of meetings, or the inability to deliver the agreed-upon services, COOK COACHING & CONSULTING shall advise the CLIENT on corrective measures to be taken and options for remediating the concern.
Alterations and Additions: Should the CLIENT choose different target jobs after work commences, retargeting the documents and creating alternate documents will result in additional fees reflecting the new scope of work. It may be necessary to schedule an additional document review meeting to discuss the new targets and revise the agreement, timeline, and associated fees.
Social Networking Sites: If the project includes the creation of content for a social profile (LinkedIn, etc.), CLIENT confirms that, due to the ever-changing nature of social networking and social media, some features and accessibility on these sites may change over time and impact the advice provided. CLIENT further understands that these changes are beyond the control of COOK COACHING & CONSULTING. Should concerns arise, the CLIENT agrees to convey them to COOK COACHING & CONSULTING promptly and discuss adaptations to the content of the social profile and any social networking strategy. Extensive adaptations to the social profile and strategy may result in additional fees. The CLIENT is solely responsible for adding information to the social profile and implementing the advice provided.

"Ghosting" Policy. If the Client drops out of regular contact, the following shall apply:

Document projects shall be considered "inactive" if the CLIENT has not responded to messages or provided appropriate feedback after ten (10) business days.
Document projects shall be considered "abandoned and complete" if the CLIENT has not responded to messages or provided appropriate feedback after fifteen (15) business days. Reviving abandoned projects may incur additional fees.
Unless prior arrangements have been made, all services included in coaching packages and bundles must be completed within ninety (90) days of the date of purchase.

Satisfaction Guarantee

A thirty-day (30-day) money-back guarantee applies to résumé/CV services, provided the following:

Full refunds will only be given for active document projects.
Inactive projects qualify for a 50% refund if requested within thirty (30) business days.
No refunds will be given for abandoned document projects.
To qualify for a refund, the CLIENT must agree to destroy all physical and electronic versions of the documents produced and refrain from using them. Using the documents without making proper payment shall constitute a violation of this agreement.
Once completed, intake fees and individual coaching sessions will not be refunded, as these are considered payments for services rendered. If the CLIENT paid in advance for a multi-session coaching package and decides not to continue, any refund will be prorated and limited to future sessions. No refunds will be issued after the ninety-day (90-day) completion window expires.
These terms and conditions will be included in your invoice and take effect immediately upon your initial payment.